1 [00:00]: I need to send this to Boston right away. It's very important.
2 [00:04]: Yes, ma'am. Would you like a return receipt?
3 [00:06]: That way someone will sign for it and you'll know it arrived safely.
4 [00:10]: Okay. Yes, please. I'm a little worried because it's very fragile.
5 [00:15]: Would you like me to insure it for $5 extra?
6 [00:18]: Oh, yes. That'd be great. Thank you for your help.